Job Information
St. Luke's Health System End-User Computing Specialist 1 in Boise, Idaho
Overview
Under direct supervision, the End-User Computing Specialist 1 provides accurate, timely, and creative solutions to end-user computer, telecom, and networking problems of moderate to complex nature to ensure end-user productivity. This general classification will be used for a wide variety of IHT End User Computing specialty roles in the Health System, including Communication, Desktop, Network, Infrastructure, Print, Audio-Visual and Integration Specialists.
Acts as a second level resolution resource, including recognizing, researching, isolating and resolving information systems issues, answering questions, providing advice, troubleshooting, and following-up to assist users in solving their technical computing issues.
Performs restorative and maintenance actions either remotely or at the end users location to resolve problems.
General maintenance and support of IT hardware and infrastructure.
Recommends systems modifications to reduce user issues.
Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, and configuration changes.
Collaborates with Tier 2 support personnel (Engineering, Application, System Administrators, Infrastructure, etc.) for appropriate services, repairs, troubleshooting, training and follow-up.
Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards.
Handles basic issues and problems, and refers more complex issues to higher-level staff.
Possesses skillset or entry level knowledge of subject matter.
Minimum Qualifications:
Education: Associates degree or experience in lieu of degree
Experience: 0 years experience.
Licenses/Certifications: None
What’s in it for you
At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
Default: Location : City Boise
Category Information Technology
Work Unit Tech Ops Digital Experience System Office
Position Type Full-Time
Work Schedule DAY
Requisition ID 2024-88439
Default: Location : Location US-ID-Boise
Work Location : Name 720 E Park Blvd, Boise, St Luke's Central Plaza